In this case, what you need to look for with your cables is whether they are properly plugged into the right jacks. No light means that the device is turned off and when it is turned on, but the light is not showing any colour, check your cables to troubleshoot. These are the colours of your connection light: Head over to your smartphones, TV sets, consoles, or computers to continue on. This is normal and should not bother you. Cooperate with what they're asking as it will help speed up the repair process.When the Blue light is on, it indicates that power runs in the device. Throughout your service request, the CSR or the technician will ask for some information or request you to perform certain steps. ISPs may take several days (depending on their availability) to attend to your concern and a few days more to dispatch a technician (if needed) to your home. Hotline numbers: (02) 86670850 or (045) 598 3000įacebook: contacting your ISP, you will be provided a repair ticket / support ticket / service request so that you can follow up on your concern. Hotline number: 171 (toll-free using Smart/TNT) ISPs in the Philippines offer several ways to provide support to their subscribers below is the list of contact information you can use to report your LOS issue: In contacting your ISP, it is important to prepare the following information: landline number, account name, your account number, address, and scanned valid ID others also require the modem's serial number because these are the commonly asked information by the customer support representatives. After conducting a line test, CSR will tell the condition of your network and will provide a repair ticket / support ticket / service request. The Customer Service Representative or CSR will conduct a line test to know the cause of LOS. Calling your ISP's customer support will provide you with enough information regarding your LOS issue. If the abovementioned solutions didn't fix your LOS, contacting your ISP is your last choice. Firmware updates introduce bug fixes that eliminate common modem issues, and so you'll perform power cycles less frequently.Ĥ. Installing a firmware update is a critical step if you fail, your modem might break. If your ISP has notified you about a manual firmware update for your modem, just follow the instructions carefully. That is to securely push the connector in, not force it.ģ. Carefully check both ends of the fibre optic cable from the modem back to the white box. But you have to be very careful since the fiber optic cable is fragile and sensitive. Make sure all cables are properly attached. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. Wait for the modem to sync within 3 minutes. To perform the power cycle, turn off the modem for 5 minutes and then back on to refresh your connection. This usually solves common networking problems. To fix the LOS red light on your modem, you may try the following solutions:ĭoing a power cycle is the recommended first step when you're troubleshooting your modem or router. There is an outage in your area due to your ISP's scheduled maintenance or ongoing equipment upgrades.There is a problem with the fiber cable connected to your modem from the pole / NAP box. The following are the possible causes or reasons for LOS: The LOS (Loss of Signal) red light in the modem is an indicator of a fiber cut. This is because the problem is not on your device but on the side of the ISP. If you're experiencing LOS (Loss of Signal), you may still be thinking about why your WiFi is connected but has no Internet. This unusual behavior of LOS light in modem requires immediate attention. In case there's no label, kindly refer to your modem's manual to determine the LED light for LOS. The label can be one of the following: (1) LOS, (2) Internet, or (3) simply no label at all. It's either the LOS red light is blinking or steady. There are several Internet Service Providers or ISPs in the Philippines, such as PLDT, Globe, Converge ICT, Sk圜able, Eastern Communications, Streamtech (Planet Cable), PT&T, and Royal Cable, which provide different wired internet connection services like Fiber, VDSL, or DSL.ĭifferent modems/routers provide different indications when there's a loss of signal. How to check if you're experiencing Loss of Signal? LOS or Loss of Signal is generally an indicator on a networking device to indicate that a network signal or connection has been lost. In this post, you will know what LOS is, the possible causes, and how to fix it. The red LOS light on your modem/router will also affect the dial tone of your VoIP phone. This is a frustrating moment, especially when you're doing something important using the internet. If you're a Fiber subscriber from PLDT, Globe, or Converge ICT, you might experience having no internet connection due to the blinking or steady red light of 'LOS' on your modem.
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